Skip to content
Tinder

Tinder
Reviews and Complaints

tinder.com
What is your customer experience with Tinder?
Show reviews that mention
account money subscription app refund service phone issue gold number
Filter review
Sort by
Erika L Wcw
map-marker Springfield, Missouri

Cannot contact a human; cannot resolve my issue.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have sent four emails over the course of a month trying to get them to help me get logged in. I have not been able to access the account, even though I have paid for a gold membership.

I am over this. I want my subscription canceled and a refund.

Loss:
$50

Preferred solution: Full refund

User's recommendation: Don’t use this app!

View full review
Lorina H Xag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Profile blocked due to video confirmation

I had to submit my profile video verification, and now my account is blocked. I would like to get my profile back.

Preferred solution: Unlock my prodile

View full review
Neetam G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfurt, Hesse

Banned my profile without any reason..

AI Highlights
  • - Tinder blocked my account; I did not initiate explicit talk.
  • - As a long-time premium member, I request a review by the app.

I don't know what happened. From the evening of 21st June, my Tinder got blocked.

I never initiated any sex talk by myself on Tinder until and unless the person started sex talk or sex trade on this site. Normally, 95% of girls on Tinder trade sex directly, but my profile got banned. I am a premium customer of Tinder for a long time. This should be considered by the app authority.

Please look into this matter.

Still, I can urge that if there is any offensive word I have used, please check the profile of the person who reported my profile once. Please, I am available for a phonetic conversation regarding this.

Pros:
  • Tinder is the best dating app of all
Cons:
  • Tinder should listen to both the parties before banning a profile

Preferred solution: Apology

User's recommendation: Please dont report without any reason

View full review
Rudy R Ljc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Multiple charges not authorized

I have been charged a every week for some *** I did not purchase

How can you use my card without authorization.

Loss:
$100
Cons:
  • While sote

Preferred solution: Full refund

User's recommendation: Don't use sit

View full review
Nasir K Zur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheltenham, England

Help in charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Please call me. I am having difficulty spending a lot of money.

I don't understand how you charge.

I sent a message and I'm not sure if it's gone.

Asking about first impression cost.

View full review
Matt G Xik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Refund

I deleted my tinder account and was still charged $43. Can I have a refund and cancel my subscription

View full review
Tracy C Pft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help!

Updated by user Jul 03, 2026

They never responded & I gave up. There is NO customer service

Original review Jun 18, 2026

I want to talk to someone on the phone for help so I can get my location info on my profile and connect to people in my city.

Cons:
  • I want help & there is no one to speak with
View full review
Charlie G Flz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I wanna know why I’m not getting the service that I paid for

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 30, 2026

Stay away from it‼

Updated by user Jun 17, 2026

Well, dissatisfied

Original review Jun 15, 2026

I joined the site, paid $19.99 three weeks ago, and am not able to communicate with anyone without paying extra. Why is that?

User's recommendation: If my issue don’t get fixed because I paid my money, I would recommend this item to nobody

View full review
Dan G Lvl
map-marker Fort Worth, Texas

Fraud

My card has been charged for 3 weeks. It continues to renew a subscription when I don't have the app on my phone.

I canceled the subscription months ago. I talked to customer service this week and it continues. I'm going to have to cancel the debit card. This is fraud; I want my money back.

Immediately.

Dan Gatson. dangatson@***.com

Loss:
$43
Cons:
  • Scammer and your matching sucks

Preferred solution: Full refund

View full review
Becky T Oln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Parkersburg, West Virginia

I’m getting far away men

Yesterday I muted my account so no one could see me because of the distance between me and the matches I was getting. Today it says that I purchased Tinder Gold yesterday and I'm getting gobs of matches from ***!

I did not purchase Tinder Gold yesterday! I blocked anyone from seeing my profile picture.

Loss:
$18
Cons:
  • Matches are too far and scammers

Preferred solution: Full refund

User's recommendation: Stay off Tinder

View full review
Michael S Ybv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hacked account

My account is hacked. *** on Tinder, and I cannot delete it. I tried many times.

Preferred solution: Delete my account

View full review
Charlie G Flz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid and received no service

Updated by user Jun 30, 2026

Waste of time stay away from it!!

Original review Jun 15, 2026

I have joined the site paid $19.99 three weeks ago and not able to communicate with anyone without paying extra. Why is that?

User's recommendation: I paid for service that I’m not receiving

View full review
Yesenia O Xvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Bank account charged without using tinder

I havent downloaded tinder or have it on my phone they charged me 12.99 for tinder and I never use it or anything.

Loss:
$12

Preferred solution: Full refund

View full review
Rick W Dhp
map-marker Nashville, Tennessee

Can't cancel app. I am still being charged $30. Please help me solve this problem

I owe $84 on my account, and I can't cancel the account. The bill keeps curating each month. I don't want any more charges.

Loss:
$84

Preferred solution: Full refund

User's recommendation: I own $ 84 dollars and being charged monthly. Not interested in your product

View full review
Todd W Lmv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Liberty, Iowa

Was charged for something I don't want.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Refund my money. Refund my money.

Refund my money. I don't want this service; not sure why I was charged.

User's recommendation: Don't sign up or they'll continue to charge you even if you don't want the service.

View full review