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What is your customer experience with Tinder?

Tinder Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Tinder has 1.6 star rating based on 1385 customer reviews. Consumers are mostly dissatisfied.

  • 1% of users would likely recommend Tinder to a friend or colleague.

  • Rating Distribution
  • Pros: Meeting new people, No idea, Meeting people.
    Cons: No answer for customer service, Customer service, Unable to reach representatives to speak about issue.

View full overview ›

Media from reviews

Tinder - Unreasonable Ban
Tinder - I want to unban my accountTinder - Questions about recent purchaseTinder - Questions about recent purchase - Image 2Tinder - Questions about recent purchase - Image 3Tinder - Account under reviewMy tinder is not working
View all media ›

Top Tinder Reviews

Positive Review

"I'm not receiving matches and massages on my tinder account Plea"

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I'm not receiving matches and messages on my Tinder account. Please help me resolve this now. Please, dear Tinder support. User's recommendation: Tinder...

Critical Review

"Help me understand how to use site/app"

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I wasnt allowed to talk with anyone - you really are concerned for us users you should want to help/assist us PLEASE

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Roseanne Apy
map-marker Nairobi, Nairobi Province

I'm trying to download tinder on my phone and it saying it doesn't work on my device

So I've been using tinder for a while now

But I deleted it and now I'm trying to download tinder again on my Huawei y7 but it doesn't work it just saying it can't work on my device

View full review
Braxton W Kwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unreasonable Ban

Tinder - Unreasonable Ban

I was banned for having too many accounts linked when I just reset my account. Unfair ban, and I deserve to use Tinder again.

View full review
Cons:
  • Customer service ignores me

Preferred solution: My account to be unbanned

MajaMilena F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delete my profile

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Tinder - Delete my profile
Updated by user Apr 17, 2025

Still won't let ne delete my profile

Original review Apr 02, 2025

Please let me delete my profile, or delete it for me. I have trouble with a lot of things, for example my profile isn't visible to others, i can't like or dislike anybody and no matter what i click on, it won't delete my tinder profile. It's just saying "Failed to delete account."

I want to delete my profile, and then make a new one, with the same info, and hopefully the issues will solve themselves.

Thank you for your help!!

Milena

View full review

Preferred solution: For you guys to delete my profile for me, because whenever I try to, it won't delete the account

User's recommendation: I genuinely have no idea what is going on, but good luck if you're having the same problem

Honor F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions about recent purchase

Tinder - Questions about recent purchase
Tinder - Questions about recent purchase - Image 2
Tinder - Questions about recent purchase - Image 3
Updated by user Apr 22, 2025

I have paid for Tinser Gold which should have been activated yesterday but you are still asking me to pay for Gold despite already having paid via Apple!

Original review Apr 21, 2025

Your app is constantly glitching anyway. I have logged out and back in.

I recently purchased gold for a month, which was due to expire on 20/04/25, but 2 days ago I purchased another month so that it would be active from today, the 21st.

Now, when I open the app and go to see who likes you, nothing is visible, and Tinder is asking me to pay even more! I have photos attached, including an order email from Apple Pay.

View full review
Loss:
$29
Pros:
  • Protection
  • Id valued
  • Photo authorised
Cons:
  • Glitches
  • In app purchases
  • Creeps

Preferred solution: Price reduction

Cole Qhp
map-marker Akureyri, Akureyrarkaupstadur

I want to unban my account

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Tinder - I want to unban my account

...I don't know why my account is banned ,I want to unban the account. ...

...my account is robertgabriel626@***.com

+354784****

View full review
Patrick E Zbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't do crap

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Tinder - Can't do crap

I can't verify my age to make/login to tinder no matter how many pictures of my drivers license or cac card I try to verify

I go to create/login to a account and when I go to verify my number for the account it says I'm age restricted, so naturally I go to verify my age, because I'm 18, almost 19, and it just doesn't work ive tried all the options using both my drivers license and my cac card which is a form of military ID, and both have my face, and my date of birth on it and clearly states April 7 2006 and every time after it says "we are verifying your ID please check back later" I go to check back and it says I'm still age restricted. It's stupid

View full review
Pros:
  • It works pretty well
Cons:
  • Buggy verification

Preferred solution: I would like to login

User's recommendation: It's still a good app I'm sure, I just can't login for some darn reason

Loveth M Tfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Ile-De-France

Tinder support are not picking my calls nor replying my email

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Tinder support are not picking my calls nor replying my email

There is no matches coming the account is set up to standard no likes which shows it invisible please kindly track my email address and rectify the tinder profile I haven't gone against your community guidelines

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CHERISH C Ldt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, North Holland

Hi tinder my account stop working since I I verified it no new matches coming it just there

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Hi tinder my account stop working since I I verified it no new matches coming it just...

Hi tinder I was asked to verify my account since and it verified since the no new matches coming I have appealing to know if it has been banned track my email address and phone number hoping to get positive responses

View full review
Pearl J Kse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

My tinder is not working

My tinder is not working

MY TINDER ACCOUNT IS NOT COUNTING FOR 2 WEEKS NOW NO SINGLE LIKE... I'LL ADD A SCREENSHOT TO IT PLS

Your terms member pls check my account

View full review

User's recommendation: Tinder is frustrating now

Guillaume H Opi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account ban

Tinder - Account ban

pouvez-vous s'il vous plaît débloquer mon compte ? votre système automatisé est nul, je n'ai pas plus d'un profil, alors s'il vous plaît débloquez mon compte avec le numéro de téléphone 1-40*-***-****.

View full review
Pros:
  • Trouver du monde facilement
Cons:
  • Automatic bans

Preferred solution: Apology

Sofia D Gok

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need confirmation about my account issue, but nobody gave a reason and no discuss with their decisions either

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Tinder - I need confirmation about my account issue, but nobody gave a reason and no...
Tinder - I need confirmation about my account issue, but nobody gave a reason... - Image 2
Tinder - I need confirmation about my account issue, but nobody gave a reason... - Image 3
Contains 1 confidential file for company representatives

There was a mistake in my profile. I wanted to report to Tinder, but could not speak to anyone.

All I got were some automatic replies; they don't even give a chance for you to talk to them!

Basically, there is no customer service. They just give their one-way decisions about all issues and leave you in the dark!

View full review
Loss:
$130
Pros:
  • Non
Cons:
  • No customer service they help themselves to your money

Preferred solution: Apology

User's recommendation: Do not trust Tinder, they take your money but it doesn’t work often

Michaeljohn Bxp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verifying photo

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In less than one week, my account was put on hold for verification with my profile pictures. I've never had this issue before.

So basically, my paid membership was placed on hold, and I was not able to use my membership. I find this totally unacceptable and without a doubt troubling.

View full review
Loss:
$20
Pros:
  • Easy to navigate
Cons:
  • Photo verification length

Preferred solution: Full refund

User's recommendation: Absolutely will not recommend Tinder to anyone I know

Rowynn Clu
map-marker New York, New York

It's obvious so okay thanks in advance

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Tinder - It's obvious so okay thanks in advance

It is not correct with the sunject.

Thanks in advance

Xxoo

Eileen Lynn Morrison

Thanks in advance

Best xxoo

Thanks in advance

What more do you want?!

At 100

It's silly and I would love to see this

View full review

User's recommendation: Yes so annoying

Aidan n Kvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Banned but never had an account before

Tinder - Banned but never had an account before

I'm trying to make an account for the first time and when I do, it tells me I'm banned even though I have not had an account before. Then, when I go to the appeal centre, it tells me there are no bans.

View full review
Pros:
  • Idk yet have been banned before using it
Cons:
  • Can not make an account because of a glitch

Preferred solution: To be able to make an account

1 comment
Guest

I'm in the same boat have never been on a dating site before including tinder yet I'm banned before being able to make an account

mahmoud e Dkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loosing my membership and my money as well

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lost my old matches and cant send any messages and tinder still stealing my money by charging me for 6 months and ignore my request to fix the problem . what a shame for well known application as they dont care about their image , reputation and their customers

View full review
Loss:
$250
Pros:
  • Well known and big data base
Cons:
  • Poor services and extra charges

Preferred solution: Full refund

User's recommendation: be honest with their customers, reply to them or stop charging them

Shi B Inc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not working and no response from emails.

Tinder - Not working and no response from emails.
Updated by user Apr 06, 2025

Still no reply. Done my 5th request now for my account to be deleted as they still have not fixed the issue with my account and now won’t delete it either.

Original review Feb 16, 2025

Tinder stopped people from messaging and receiving my messages and matches. I emailed them seven months ago for help with no response.

I tried to delete my account to start a new one, but it won't let me delete the account.

Again, there was no response to the emails. Also, don't bother calling the number - it's only a voicemail.

View full review
Loss:
$23
Pros:
  • Meeting people
  • More people use tinder
Cons:
  • Account can not be deleted
  • No matches or messages
  • Eight months waiting still no help

Preferred solution: To either fix the account or let me delete it and start a new one. I lost a month subscription to tinder because of the glitches.

User's recommendation: Hinge is better. At least customer service answers

About

Related Companies

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Summary

First introduced to the world in 2012, Tinder is a mobile application offering users to meet each other based on their location. Users that happen to mutually like each other can start a dialogue exploring common interests. Tinder is the creation of New York City based Hatch Labs, IAC’s developer. Available both on iOS and Android, Tinder is a great platform to make a first step towards a casual meet up or serious dating uniting hearts of millions of users across the globe. While integration with Instagram gives a sneak pick to other user’s photos, Common connections feature allows users to see if they have common friends on Facebook.

Tinder reviews and complaints

Tinder is ranked 54 out of 215 in Dating category

Area Served

Worldwide, USA, Canada, Asia, Other, Australia, Europe

Payment Methods

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