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CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD

1.0
Tinder - CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD
Tinder - CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD
Tinder - CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD
Tinder - CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD
Tinder - CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD
Tinder - CANCEL AND UNAUTHORIZED ACCT - CREDIT CARD FRAUD
Update by user Nov 09, 2020

The contact phone number 800-926-**** is for Match.com - per Philippe I spoke with Tinder is a holding company of Match but they cannot assist with any matters pertaining to Tinder - he said all he could do is direct me to the following webpage: gotinder.com/help - which I had already sent a complaint through today as well. This is ridiculous!!

Original review posted by user Nov 09, 2020
An account was opened with my credit card by a former employee without authorization. Order/Confirmation# P0vuVnoB. This has been an ongoing problem since April/May 2020 I have repeatedly disputed these charges with Discover and Tinder keeps responding that this is a valid sale!! THIS IS NOT VALID IT IS FRAUD - STOP ALL CHARGES IMMEDIATELY PLEASE - Cancel this account and discontinue charging my card.
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ID
#2273582 Review #2273582 is a subjective opinion of poster.
Product
Tinder Subscription
Cons
  • Fake profile
  • Non-existent customer service
  • Open to fraudulent activity
Loss
$120
Preferred solution
CANCEL THIS FRAUDULENT SERVICE AND QUIT CHARGING MY CREDIT CARD
New Reviewer

Fake profile

1.0
Fake woman profile that contact me are men that why I want a refund please thank you and have a blessed day

User's recommendation: No maybe.

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ID
#2624594 Review #2624594 is a subjective opinion of poster.
Pros
  • Meeting my mate
Cons
  • Nothing this app is terrible
Preferred solution
Full refund

Refund tunder platnum

It said it was refunded but I dont see my money in my account. I need the money as soon as possible to afford a temporary stay apartment.
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ID
#2624387 Review #2624387 is a subjective opinion of poster.
New Reviewer

Have an old account and want to show new gf it's gone

I need proof I dont have tinder people said Im on there and Im not I type in my number and get access code but makes me create new account I just want closure so I dont lose my gf
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ID
#2620592 Review #2620592 is a subjective opinion of poster.
Preferred solution
Proof I’m not on there

Canceling

1.0
The number didn't work,Shrug was not helpful. I guess now have to write 100 symbols to suit this. Whyyyyyy

User's recommendation: Did literally nothing.

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ID
#2619598 Review #2619598 is a subjective opinion of poster.
New Reviewer

Refund

I would like to have a refund please because I didn't know that I was going to be changed the full amount today so I decided to cancel my subscription right away
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ID
#2618220 Review #2618220 is a subjective opinion of poster.
Pros
  • Never used
Cons
  • I need to talk with someone or get my money back
Loss
$106
Preferred solution
Full refund

Can't search for anyone

1.0
Hi, It never works. Sometimes it works after 9pm or 10pm? Why? I think as a goodwill gesture, I should be given money back. I've lost out on dates as I haven't been able to reply for 2 days and the girl thinks I'm ignoring her!!! That's not why I signed up! I won't be signing up again..... Thanks, Robert McClurg I wont
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ID
#2617968 Review #2617968 is a subjective opinion of poster.
Location
Glasgow, Scotland

Can't get any profiles

1.0
I paid for the gold package and now I'm not getting any matches or profiles to look at. Got no response from tinder
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ID
#2616700 Review #2616700 is a subjective opinion of poster.
Location
Foley, Alabama

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No response

2.7
Its so hard to get ahold of Tinder unless you want to advertise for them or some other reason not customer related. I have a technical issue and have gotten zero response. There isnt even a customer service email or anything you can reach out to. It seems like they dont care if Im having an issue. My matches keep disappearing and not because of disinterest but because of an actual issue so now I cant keep matches I could actually see myself with.
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ID
#2616057 Review #2616057 is a subjective opinion of poster.
Location
Bethesda, Maryland

Not satisfied with Customer service

Tinder - Not satisfied with Customer service
Tinder - Not satisfied with Customer service
My problem has still not been resolved. I cannot sign up as I am not receiving the SMS code on my phone. I have tried everything that was suggested without success. I am not having issues receiving SMS codes from any other apps (ie bank). Tinder just keeps telling me to delete app and reload it , check with my cellular service provider to ensure there are no issues on their end which they confirmed there werent, or to wait 48 hours in case I have logged in too many times which I did. Frustrating!

User's recommendation: Customer service is poor.

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ID
#2615475 Review #2615475 is a subjective opinion of poster.
Service
Tinder Customer Care
Pros
  • Lots of men to swipe on
Cons
  • Unable to reach representatives to speak about issue

I can’t use my tinder

2.5
I cant use my tinder for 2 weeks already and I emailed to customer service but nobody reply or helping me with anything. I pay for tinder plus but I cant use it.
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ID
#2615323 Review #2615323 is a subjective opinion of poster.

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Charges I did not authorize

1.0
Charges I did not authorize. $36.46 x3. This was not authorized. I want a refund for all three ASAPAngryAngryWtfWtf Wtf ugh..!!!!!!!!!!!!AngryAngry Please get this taken care of immediately
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ID
#2614929 Review #2614929 is a subjective opinion of poster.
Loss
$10983
Preferred solution
Full refund
New Reviewer

You charged me to many times

Charged me for 6 months only wanted 1 month would like a refund please contact me with a number to call

User's recommendation: Make sure u look at the charges.

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ID
#2613381 Review #2613381 is a subjective opinion of poster.
Loss
$70
Preferred solution
70.00 refund

Keep getting charged for subscription

Cancelled tinder 1 year ago, keep getting charged for subscription I dont have, I need to be reimbursed and my information be deleted so I dont get a charge on my credit card again
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ID
#2611797 Review #2611797 is a subjective opinion of poster.
Location
Edmonton, Alberta
New Reviewer

Wrong sexual orientation on perspective matches

Im a gay male and somehow it got turned to only women. How do I change my account to view men? Can you just change it for me?
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ID
#2610148 Review #2610148 is a subjective opinion of poster.
Location
Lyndhurst, New Jersey
Preferred solution
Change to view men.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Bad customer service

1.0
I was banned and given no answers and offered no appeal. This company is just there to take your money and provides no helpful customer service.

User's recommendation: Try a new app.

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ID
#2608802 Review #2608802 is a subjective opinion of poster.
Service
Tinder Online Dating
Pros
  • Great for meeting new people
  • No customer support on app
Cons
  • Banned for no reason
Loss
$15
Preferred solution
My account unbanned and the reason why this even happened.

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