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Erick G Mzk

Why am I banned!?!!

Top question

I got banned for some reason I have around a few days not using the app how can I get my account back?????

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Guest

Why has my account been banned as I’ve told you before my account has been hacked so if someone has control of my account and making me look bad not much I can do as I just paid over $200 to renew it for the last time it’s not me at least contact me and talk to me my name is [PERSON_NAME] on [PERSON_NAME] my contact number +614******** or email me [PERSON_NAME].1@***.com can you talk to me please long time user of tinder

Guest

My account was hacked twice and a picture of a half naked woman was put up both times I had to fix my profile 3 times and then I was band wtf. Is there no protection for users wow won’t miss this site all that’s on it is *** and “ Masseuses“And scammers that just want your money

Julie Smith
Online Dating Expert


According to Tinder FAQs the company bans the account if they detect account activity that violates Terms of Use or Community Guidelines. At the moment, Tinder doesn't offer a formal appeals process. If you’ve been banned, you won’t be able to sign up for Tinder again using your Facebook account and/or phone number.

Fayth Twl

This number i have must have been used on this account and it says im banned but i just got this phone number my name is [PERSON_NAME] ll

Chantel C Dde

Yeah but alot of use haven't done anything to get banned if guys text u and u don't wanna hook up with them they will report u for it.

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Anh N Vzp
Verified Reviewer

How can my account back ?

as far as I remember my problem was happend 2 months ago

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1 comment
Anh N Vzp

my age enough to use Tinder but my account wad banned. I hope you can resolve my problem. Thank you so much

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elizabeth p Igo

How can i get a refund i didnt even have my subscription a day

I didnt realize that it was going to take it all out of my account at once i didnt even have it for 20 minutes so can i get a refund?

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1 comment
Julie Smith
Online Dating Expert

According to the Tinder help section, all charges for in-app purchases are nonrefundable. However, the company can review the request for refund if it is submitted within 14 days of the transaction date.
Tinder cannot offer support for refund requests related to Apple transactions. you will need to request a refund from Apple following these steps:
  • go to iTunes on a computer;
  • click on your Apple ID;
  • select Purchase History;
  • find the transaction and tap Report Problem.

To get more information about the Tinder refund policy, please contact the Tinder customer care team:
  • via the company's social networks.

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Daniel R Pqh
Verified Reviewer

Why aren’t my messages showing up?

It says I have messages but they are not showing up .

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1 comment
Julie Smith
Online Dating Expert

Unfortunately, Tinder does not provide any information about why messages may not show up on the company website. However, according to the comments posted at quora.com, it is possible that someone matched with you, sent a message, and then unmatched.
To get more information about the disappeared messages, please contact the Tinder customer care team:
  • via the company's social networks.

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Wayne S Dvn

How do I get my gold plan transferred over to my new number?

I had a gold plan then changed phone and number. And now I don’t have access to it. My old number was 941-928-****.

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1 comment
Julie Smith
Online Dating Expert

According to the Tinder help section, a subscription can only be associated with one Tinder account at a time.
To transfer a subscription to a new account, you should delete your old account first. To proceed, please follow these steps:
  • sign in to the account you want to delete;
  • tap the profile icon;
  • go to Settings;
  • scroll down and select Delete Account.

Once you’ve successfully deleted your old account, log in to your new one and try again to restore your purchase.
If you have any issues with your subscription, please contact the Tinder customer care team via the support form on the Tinder contact us page.

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Julia P Bjf
Verified Reviewer

How can I get a refund

I’m in a half way house that does not allow us to have this service is their a way I can get a refund

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1 comment
Julie Smith
Online Dating Expert

According to the Tinder refund policy, all Tinder charges are nonrefundable. The company does not provide any refunds or credits for partially used periods. There are possible exceptions if a refund for Tinder Plus, Tinder Gold, or another subscription offering is requested within 14 days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds. You should submit a request for a refund at getsupport.apple.com or at help.tinder.com depending on the way you purchased a Tinder subscription.
To get more information about the Tinder refund policy, please contact the Tinder customer care team by phone at (800) 926-2824 or by email at help@gotinder.com.

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Estella N
Verified Reviewer

Why my account has been banned?

Dear Sirs,

I'd like to enquire why exactly my account has been banned without being given any warning or good reason.

I'm on many other dating platforms as well and nothing like this has ever happened.

What's your basis, investigations and evidence to validate what you do?

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1 comment
Julie Smith
Online Dating Expert

According to the Tinder Troubleshooting section, the company bans accounts when they detect account activity that violates their terms of use or community guidelines.
If you’ve been banned, you won’t be able to sign up for Tinder again using your Facebook account and/or phone number.
To get more information about the reasons why your Tinder account has been banned, please contact the Tinder customer care team by phone at (800) 926-2824 or by email at help@gotinder.com.

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Carter B Sux

How can I appeal to get a ban lifted

My girlfriend and I mad e a tinder account together in order to meet other women. On my phone number we were on for a month or so then we were banned all of a sudden.

Then we tried her phone number, and that was fine for a few months, then that got banned for some reason. We are unaware of what we might’ve done wrong. We’ve always been respectful and have never meant anything bad if there was anything I’m unaware of. I would like to try and get another chance for both of our phone numbers.

If there’s anything we can do, we will. Thank you for your time

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1 comment
Julie Smith
Online Dating Expert


According to the Tinder help section, if you've been banned from Tinder, you should see a message letting you know when you try to log in. Tinder bans account when they detect account activity that violates their Terms of Use or Community Guidelines. If you've been banned, you won't be able to sign up for Tinder again using your phone number.
As stated at quora.com, the best way to get unbanned is to wait a couple of days after you've been banned to let the dust settle. Then you can appeal to Tinder in a message. Try to be as polite as possible. If you're a paying member, you have a better shot of getting unbanned.
To get more information about the reasons why your accounts have been banned, please contact the Tinder customer care team by email at help@gotinder.com.

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Mary Dwo
Verified Reviewer

How do I cancel my subscription

I can’t find tinder in my subscriptions in my settings. Manage my account isn’t under my profile. So frustrating trying to get help

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1 comment
Julie Smith
Online Dating Expert

According to Tinder Help, you can cancel your subscription following the procedure below:
iOS:
  • Open your iPhone Settings;
  • Tap your name, then tap Subscriptions;
  • Select the subscription you want to cancel;
  • Tap Cancel Subscription.

Android:
  • Open the Google Play Store on your Android device;
  • Tap the Menu icon and go to Subscriptions;
  • Select the subscription you want to cancel;
  • Tap Cancel subscription.

Online:
  • Go to tinder.com;
  • Tap the profile icon;
  • Go to Manage Account;
  • Either disable Auto-Renew or select Cancel.

If you come across problems while canceling your subscription, please check out detailed instructions here https://www.help.tinder.com/hc/en-us/articles/115003535543.

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John D Nhn

How can I upgrade

I just got tinder plus (1year) yesterday but I want to just upgrade it to tinder gold (3 months)

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1 comment
Julie Smith
Online Dating Expert

In order to update your Tinder account, open the app, click the profile icon, choose settings, click Get Tinder Gold.

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Agam k

Why my tinder is not working

Why my tinder is not working from the contact number is 758927****

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1 comment
Julie Smith
Online Dating Expert

If you have problems with logging into your account, try to contact Tinder customer service via email help@gotinder.com

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Katelyn C Cdp
Verified Reviewer

I cannot believe my acct was banned

Why was my account banned like wtf

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1 comment
Guest

Right there with you, like a week after I made my account I was banned for literally no reason, hadn’t even texted any of the people I matched with lol

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Tomi Oul

Why was I charged 5 times at once

Payed for gold and it charged me 5 times at once for over $500

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1 comment
Julie Smith
Online Dating Expert

According to the 'Issues with Billing and Payment' article posted at help.tinder.com:
  • If the purchase was made using your Apple ID, please verify this information with your bank and then contact Apple Support to report the issue. Apple manages all transactions directly, including refunds.
  • If the purchase was made using your Google Play Store account, please verify this information with your bank and contact Google Play Support to report the issue.
  • If the purchase was made using the direct credit card option on Android, report any billing issues or request a refund by submitting a ticket at help.tinder.com.

To get more information about the Tinder duplicate charges, please contact the company customer care team by phone at (800) 926-2824 or by email at help@gotinder.com.

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Eric T Ydb
Verified Reviewer

Why did the log in for the codes stop coming to my phone

Try to log in with phone, it says code sent but nothing comes. And when I try with email, nothing happens.

It was working fine then it just stopped when I try to log in.

I even uninstalled the app several times and reload and still nothing. I don't get the 6digit code even though it said code sent.

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1 comment
Julie Smith
Online Dating Expert

Unfortunately, Tinder Help does not provide any information on what to do if you do not receive a code. However, gizmodo.com states that the reason you can’t log in is an incorrect phone number. If you signed up using your number, you should make sure that you are on the same device which has the number you used for signing up. If you don’t have this device, then you won’t be able to receive the confirmation code.
You should get in touch with Tinder Customer Service by submitting your request with full details on their website for further assistance.

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Bruce m Axl
Verified Reviewer

My First and last name are on my profile below my picture and I would like to remove my last name. How do I do that??

When I opened the App through Facebook it Automatically imported my first and last name on my profile just below my pictures and I can’t seem to remove it

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1 comment
Julie Smith
Online Dating Expert

Based on Tinder FAQs, your name and age cannot be edited after you created your account. You can delete the account and create a new one with new information.

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Corey f Lcz
Verified Reviewer

How do I get my refund

I have 3 payments right after the other on the same day with the same amount of money at 178$ taken out of my account the original package I selected was suppose to be around that 9$ a month so I want a refund for all 3 of those payments asap and for my tinder account to be deleted

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1 comment
Julie Smith
Online Dating Expert

According to the Tinder Terms policy, the company makes a refund if it is requested within 14 days of the transaction date.
To request a refund you should mail or deliver a signed and dated notice which states that you are cancelling this agreement or words of similar effect. You should also include the email address or telephone number associated with your account along with your order number. This notice should be sent to Tinder, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
The Terms policy also states that purchases of virtual items are final and non-refundable.
To get more information about the Tinder products and services, please contact the company customer care team by phone at 214-853-4309 or by email at partners@gotinder.com.

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banan o
Verified Reviewer

i just got part of my subscription canceled and refunded without me asking for it

i just got part of my subscription canceled and refunded without me asking for it. why is that?

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Jasai Cbf

Why can't I log in

Why can't I log in? Just downloaded app gfhdogdjsugsulfslufslufslufsl7fsk7dak7rsk7dalufzluczlufsp7fspufzlig

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Nikiya Ztb

Why can't I receive answers to simple questions with paying money

Why can't I receive answers to simple questions with paying money. I have gone through another dating website that continues to use my profile despite not being a current member.

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Lamel Qim

what do i do when it makes you take a selfie and my selfie has been under review for a long time

what do i do when it makes you take a selfie and my selfie has been under review for a long time. i want my account and don’t want it to be banned.

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